Turn Zero Sim Racing
Version 1
Effective Date: May 1, 2026
1. Acceptance of These Terms
These Terms of Service ("Terms") govern your access to and use of the website at turnzerosimracing.com, the driver portal, the marshalls portal, the check-in kiosk, our online booking and payment systems, our email and SMS communications, and any related digital products and services offered by Turn Zero Motorsports LLC, doing business as Turn Zero Sim Racing ("we," "us," "our," or the "Company"), but excluding in-facility participation in simulator activities, which is governed separately by the Participant Agreement, Assumption of Risk, Release and Waiver of Liability, and Indemnity Agreement (the "Waiver") that you sign before participating. Together, the items above are referred to as the "Services."
By accessing or using the Services, by creating an account, by booking a session, by purchasing a membership, gift card, or session credits, or by otherwise interacting with the Services, you agree to these Terms. If you do not agree to these Terms, do not use the Services.
These Terms incorporate by reference our Privacy Policy, available at /privacy, and where applicable, the Waiver, which is presented and signed at the time of facility participation.
2. Eligibility
To create an account or transact through the Services, you must be at least eighteen (18) years of age and have the legal capacity to enter into binding contracts. If you are creating an account or making a purchase on behalf of a minor (a person under 18 years of age), you represent and warrant that you are the minor's parent or legal guardian and that you have authority to bind the minor and yourself to these Terms.
The Services are not directed to children under thirteen (13) years of age, and we do not knowingly collect personal information from children under thirteen. See our Privacy Policy for more information.
3. Accounts and Security
When you register for an account, you agree to provide accurate, current, and complete information and to keep that information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us promptly of any unauthorized use of your account or any other breach of security at the email address in Section 19.
We reserve the right to suspend or terminate your account if we determine, in our reasonable discretion, that you have violated these Terms, used the Services in a manner that creates risk for the Company, other users, or third parties, or provided inaccurate information.
4. Bookings, Payments, Cancellations, and Refunds
Bookings. When you book a session, membership, gift card, credit pack, or other product through the Services, you authorize us (and our payment processor) to charge the payment method you provide for the amounts shown at the time of purchase, including any applicable taxes.
Pricing. Prices for sessions, memberships, and other products are displayed on the Services and are subject to change. The price applicable to a transaction is the price displayed at the time you confirm the transaction.
Cancellations and refunds. Cancellation and refund eligibility are governed by the cancellation policy posted on our website at the time of your booking or purchase. Refunds, where issued, are returned to the original payment method. Refund processing time is determined by your payment processor and may take several business days to appear on your statement.
Membership billing. Memberships renew automatically on a monthly basis on your enrollment anniversary date until you cancel. You may cancel a membership through your driver portal or by contacting us at the email address in Section 19. Cancellation takes effect at the end of the then-current billing period; we do not prorate partial periods. Failed renewal payments may result in suspension of membership benefits per our payment-failure policy.
Gift cards. Gift cards do not expire and remain redeemable for goods and services offered by us, in accordance with California law. Gift card balances are not redeemable for cash except where required by law.
Session credits. Session credit packs and member-included session credits are subject to the terms presented at the time of purchase or membership enrollment, including any applicable expiration dates for member-included credits and the redemption rules for credit packs. Credit pack credits are non-refundable except as required by applicable law or as expressly provided in the cancellation policy.
5. Communications
Email. By creating an account or making a transaction, you consent to receive transactional and account-related communications by email at the address you provide. Marketing emails are sent only with your separate consent and you may opt out at any time using the unsubscribe link in any marketing email or by contacting us.
SMS. If you provide a phone number and consent to SMS communications, we may send transactional, operational, and where you have opted in, marketing SMS messages, including waitlist updates, check-in codes, and waiver-related messages. Standard message and data rates may apply. You may opt out at any time by replying STOP to any SMS, after which we will stop sending non-emergency SMS to that number. You may receive a final confirmation message acknowledging the opt-out.
6. Acceptable Use
You agree not to use the Services to:
- Violate any applicable law, regulation, or third-party right.
- Submit false, misleading, fraudulent, or impersonating information.
- Interfere with, disrupt, or attempt to gain unauthorized access to the Services, our systems, or other users' accounts.
- Use the Services to send spam, phishing, malware, or other harmful content.
- Reverse engineer, decompile, or otherwise attempt to derive source code from the Services, except to the extent that applicable law expressly permits such activity notwithstanding this restriction.
- Use any automated means (bots, scrapers, crawlers) to access the Services other than as expressly permitted by us in writing or through a public-facing technical interface (such as a published API), and only in accordance with the technical and usage limits of that interface.
- Use the Services to harass, threaten, or harm any other person.
- Resell, sublicense, or commercially exploit the Services without our prior written consent.
7. Intellectual Property
The Services, including all content, software, logos, trademarks, designs, layouts, text, graphics, and other materials, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial purposes in accordance with these Terms. No other rights are granted.
The Turn Zero Sim Racing name and logos are trademarks of Turn Zero Motorsports LLC. You may not use them without our prior written consent, except as expressly permitted in connection with referring to the Services in accurate and non-misleading ways.
8. User Content
The Services may permit you to submit content (for example, profile information, communications with us, photos, or feedback). You retain ownership of content you submit. By submitting content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, host, store, reproduce, modify, distribute, publicly display, and create derivative works of that content solely for the purpose of operating, providing, improving, and promoting the Services and our business. You represent and warrant that you have the rights necessary to submit any content you submit and that the content does not violate any law or third-party right.
We are not responsible for content submitted by users and reserve the right (but have no obligation) to remove, modify, or refuse content for any reason consistent with applicable law.
9. Privacy
Our collection, use, disclosure, and retention of personal information are described in our Privacy Policy at /privacy, which is incorporated into these Terms by reference. Please review it before using the Services.
10. Third-Party Links and Services
The Services may include links to third-party websites or services that we do not own or operate. We are not responsible for the content, policies, or practices of third parties. Your interactions with third parties are solely between you and the third party.
11. Disclaimers
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OR AS REQUIRED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. NO ADVICE OR INFORMATION OBTAINED FROM US OR THROUGH THE SERVICES CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
This Section 11 applies to the digital Services. Risks of in-facility participation in simulator activities are addressed in the separate Waiver.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
THE LIMITATIONS IN THIS SECTION 12 APPLY ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW. NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW.
This Section 12 applies to the digital Services. Liability for in-facility participation is addressed in the separate Waiver.
13. Indemnification
You agree to defend, indemnify, and hold harmless the Company and its officers, members, managers, employees, contractors, agents, and licensors from and against any third-party claim, demand, action, liability, loss, damage, cost, or expense (including reasonable attorneys' fees, to the extent recoverable by law) arising out of or related to your breach of these Terms, your misuse of the Services, your User Content, or your violation of any law or third-party right in connection with your use of the Services.
14. Modifications to the Services or These Terms
We may modify, suspend, or discontinue any part of the Services at any time, with or without notice, except as required by law. We may also revise these Terms from time to time. When we make material changes, we will notify you by email or by a prominent notice on the Services and update the Effective Date at the top of these Terms. Your continued use of the Services after the revised Terms take effect constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services.
15. Termination
You may terminate these Terms at any time by ceasing to use the Services and, if you have an account, by closing your account through the driver portal or by contacting us. We may terminate these Terms or your access to the Services at any time, with or without notice, if we determine in our reasonable discretion that you have violated these Terms, applicable law, or other Company policies, or if continued provision of the Services to you presents a risk to the Company, other users, or third parties.
Sections 4 (with respect to outstanding payment obligations), 7, 8, 9, 11, 12, 13, 16, 17, and 18 of these Terms will survive any termination.
16. Governing Law and Venue
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in a state or federal court located in San Diego County, California, and you and we consent to the personal jurisdiction of those courts.
17. Dispute Resolution
We encourage you to contact us first to resolve any disputes informally before filing a formal claim. Please send a written notice of any claim to the email address in Section 19, describing the dispute and the relief you seek. We will attempt in good faith to resolve the dispute informally within thirty (30) days of receipt of your notice.
These Terms do not require pre-dispute arbitration. Each party retains the right to pursue claims in the courts identified in Section 16, and each party retains the right to a jury trial to the extent provided by California law.
18. Miscellaneous
Entire Agreement. These Terms, together with our Privacy Policy and (where applicable) the Waiver, constitute the entire agreement between you and us regarding the subject matter and supersede any prior or contemporaneous agreements regarding that subject matter.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be enforced to the maximum extent permitted by law.
No Waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or any other.
Assignment. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets.
No Agency. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.
Notices. We may provide notices to you by email at the address associated with your account or by posting on the Services. You may provide notices to us at the email address in Section 19.
Force Majeure. We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, pandemics, government actions, labor disputes, internet or utility outages, or third-party service failures.
19. Contact
If you have questions about these Terms, contact us:
Turn Zero Motorsports LLC dba Turn Zero Sim Racing
687 S Coast Hwy 101, Suite 151
Encinitas, CA 92024
Email: hello@turnzerosimracing.com
For privacy-specific questions or to exercise privacy rights, see the contact information in our Privacy Policy.